FAQ’s

 

Q: How long does it usually take to get my order?

A: If your order contain’s hand dyed fabrics, I aim to have them  in the post within 2 weeks of receiving the order. Sometimes I run out of the fabrics, if this is the case I will usually let you know if I am not going to be getting the fabric within the week. If your order is general stitching supplies like charts, QSnaps, threads, your order will be in the post the next available working day. Please allow up to 2 weeks for your orders to be posted for hand dyed fabrics,  As with any hand made product, I would rather send out the perfect piece, rather than rush a not so good piece.
**Please note: My general timeframe at the moment is at around 3 weeks, this is due to Colour Cascade Fabrics becoming quite busy. I still aim to get your orders out within the 2 week time frame, but please allow extra time on the off chance I have run out of your fabric.

During Sale’s, the wait time could be up to 4-12 weeks, the waiting time is usually based on me waiting for the postal system to deliver me fabrics from overseas, as well as long dyeing times due to the sheer quantity that gets ordered during these times. I really appreciate everyone’s patience during these times.

We ship WORLD-WIDE.
Shipments going to counties outside of AUSTRALIA Please allow 4 – 6 weeks for delivery. We are not responsible for International (outside of Australia) orders lost, damaged, or stolen in transit. Please contact the carrier used to file a claim (If you paid for Registered post you will have a tracking number)

 

Q. What is the approximate delivery times, and do you send all over the world?

A: Most deliveries within Australia are within 2 days once your order is ready to be sent. If you order more than 3 pieces of fabric it will go as a parcel and could take longer. To the US and UK it is usually around 10 working days, but could take longer during peak periods such as Christmas. Canada is currently taking around 3 weeks to arrive. If you are in the Colour Cascade Facebook Group, I write a daily post of whose fabrics are being sent that day! I will send worldwide!

Updated (8/12/14) I will no longer replace any parcels that go missing in the post if they were not REGISTERED, If you would like to add registered post to your order, please send me a message so I can give you a quote and send an invoice for the extra postage (it is usually only around $5 more to send registered) as there is no way I can add it to the website as an extra in the postage section. Registered parcels are trackable once they leave Australia, and we can claim the cost of goods and postage back from Aus Post so no one loses. For orders outside of Australia, Registered post is automatically added to your order once it goes over $80, so there is no need to contact me to have registered post added to your order.
 

Q: The Fabric I like to use isn’t listed, Can I ask you to supply it?

A: Yes!! Of course, I am always open to new fabrics. Just note that it may take 2-3 weeks before I will have it in stock.

 

Q: Are Hand Dyed Fabrics Colourfast?

A: NO! Please do not wash your fabrics when you have finished stitching. The manufacturer of the dyes does not guarantee colourfastness so there is no way that I can. Even though the fabrics are washed through the process before it gets to you, it still will run quite a bit if you wash it, therefore ruining the threads you have put into your work by changing their colour. Please avoid washing your finished projects. Use Grime guards on QSnaps and frames to eliminate dirty spots or the need for washing.

 

Q: I want to buy a chart, but don’t want to pay the parcel rate of postage?

A: Send an email to ccfsales @ bigpond dot com, (Due to spammers please manually type the email in correctly into your email using .com instead of dot com) and I will see if I can mail it out cheaper than the price quoted by the website. Or hit the “Invoice by Colour Cascade” button at checkout and include a note in the comment section “Postage” then I will know that you want to see if you can get cheaper postage than what the website is quoting.

 

Q: I would like to see more feedback about your fabrics before I decide to buy

A: Checkout the Customer Gallery,  or if you are on Facebook join the Colour Cascade Fabrics Group to see what people are saying!

 

Q: I would like to buy a Gift for a friend, do you have Gift Certificates and how do they work?

A: Gift Certificates are available in the shop.

 

Q: I can’t log in to the website, or go through checkout.

A: Please send me an email ccfsales @ bigpond dot com (Due to spammers please manually type the email in correctly into your email using .com instead of dot com) letting me know what the issue is so I can work on fixing it. You can also let me know what you would like to order through that email address as well, I can send an invoice instead during technical issues.

 

Q: Is the Website secure?

A: Yes, the website is protected by SSL security. As the only payment option is via Paypal, this website does not ask for nor store any of your credit card or banking information.

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