Hand Dyed fabric is a one of a kind piece. I use the same colour dyes to create a single colour or a combination of colours. No one fabric will be exactly the same as the next, the mottling/dye placement will be different from piece to piece. I write down a recipe and use the same formula’s on all my fabrics. I try to get accurate pictures so that you know what you’re getting when a piece is ordered, although this is the hardest part of the process, as everyone’s computer/ipad/phone screens pick up the colours differently. All Hand Dyed fabrics are not colourfast, we cannot guarantee colourfastness so please do not wash your fabrics when finished stitching as the dye is likely to run right through your threads and discolour them.

 

Also, certain fabrics take dye differently than others, (see photo below). This is a picture of different types of fabrics, the same size, using the exact same amount of the same colour dye. You can see that your fabric choice will determine how dark of light the fabric will be.

 

colour difference pic

 

Returns/Refunds

 

I will replace a piece of fabric or offer Store Credit if the following applies –

(To obtain Store Credit, please email ccfsales @ bigpond dot com)

(Due to spammers please manually type the email in correctly into your email using .com instead of dot com)
  1.       The colouring is completely different to the photo/product ordered. (ie: if the photo is of a blue fabric and you receive a pink fabric).
  2.       There is discoloration  (I won’t send it if I’m not happy with the piece).
  3.       I made a mistake and sent you the wrong size, colour or fabric or any other mistake on my part. (Please allow half an inch as the fabrics do go through a rigorours washing that may shrink the fabrics, if you are concerned about size, you can contact me to order a custom size so we can make sure it doesnt lose any in shrinkage)

 

(All fabrics must be returned {I will pay postage on returns for my mistakes} before store credit will be applied)

 

General Merchandise:  I will only give Store Credit if you change your mind on general products (Charts, threads etc). No cash refunds. If your order is a Layby and you cancel, you will not receive store credit or cash refund. You will receive the items that you have paid up to the value of plus postage.

 

I will not give Store Credit for these reasons:-

 

  1. You decide that the colour you ordered is not going to suit your project.
  2. You decide that you don’t like the count you ordered. (I strongly advise that you purchase a Sample Pack of the the different counts if you are thinking of stitching on something you are not familiar with)
  3. You wash your finished piece and the dye runs through your threads. Hand Dyed fabrics cannot be guaranteed to be colourfast, so if you wash your piece of stitching, do so at your own risk.

 

I will not  give cash refunds, store credit is good for 90 days from issue date.

 

Exchange

 

If you would like to exchange a piece of fabric, please let me know. I am happy to do an exchange so you are happy with what you are stitching on. The Fabric must be returned to me before the new piece is sent out, If the cost of the fabric you are exchanging is lower than the fabric you would prefer, the difference in the cost will be forfeited. (although you may use the difference to put towards something else if you wish) If the cost of the fabric is more than the one you are exchanging you will be invoiced for the difference. {Customer to pay postage for exchanges}

 

Updated (8/12/14) I will no longer replace any parcels that go missing in the post if they were not REGISTERED, If you would like to add registered post to your order, please send me a message so I can give you a quote and send an invoice for the extra postage (it is usually only around $5 more to send registered) as there is no way I can add it to the website as an extra in the postage section. Registered parcels are trackable once they leave Australia, and we can claim the cost of goods and postage back from Aus Post so no one loses. For orders outside of Australia, Registered post is automatically added to your order once it goes over $100, so there is no need to contact me to have registered post added to your order.

 

 

If you have any questions please Email me at ccfsales @ bigpond dot com

(Due to spammers please manually type the email in correctly into your email using .com instead of dot com)